Base Karat Information24 karat is pure malleable gold and is not popular for use in jewellery. While 22 karat and 18 karat is most commonly used in India, 14 karat, 10 karat and even 9 karat is also gaining popularity. The purity of gold decreases with as we move from 22k to 10k, however 18k is most apt for diamond jewellery due to its strength.
Base Metal Certification InformationEvery price of jewellery should be stamped with its purity, hallmarking logo, brand name and year of hallmarking, which enables the customer to exchange or sell the product later. Hallmarking also ensures that the product in question is manufactured in the exact karat weight that it claims to be made of.
Base Metal Color InformationDifferently colored gold is as pure and real as yellow gold. Pure gold being too soft is mixed with alloys to gives it the durability it requires to be made into jewellery. Sometimes the percentage of alloy is changed to impart a different color to gold, as a result the shade of yellow gold not only varies but we also have white gold, pink or rose gold and other such fancy colors.
You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We offer lifetime exchange for products bought from us.
To Avail the exchange policy the customer needs to contact our customer executive at +91-7003092216 or email@example.com before placing the order.We will ask for the current picture of the product and would fix an estimated exchange value. After the agreement with the customer we will schedule a pickup of the product to be exchanged and meanwhile the customer can place the order of the required product. Once the product to be exchanged reaches us and the left payment(if any) is processed we will ship the ordered product.
Please also note that the exchange policy is only applicable if the amount of new product ordered is more than or equal to the estimated price of the product to be exchanged.
We offer our customers lifetime Buyback option on the products bought from us.
To avail the buyback feature, the customer needs to write us a mail at firstname.lastname@example.org or call/message us at +91-7003092216. Our Executive will get in touch with the customer within 24 hours. The valuation of the product will be done based on the current market price of the metal. Then we will schedule a pickup of the product. After we receive the product the valuation price will be transferred to the account of the customer. The transfer may take upto 10 days.
Please note that the shipping cost of the product to be bought back is to be borned by the customer and the that amount will be deducted from the valuation price.